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    • San Ramon, CA

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    C

    Craig Pollack

    @craigpollack2

    VP of Market Insights

    Experience.com

    Account Manager

    Dallas, TX
    3Articles

    About Craig

    I am currently working with several of Experience.com's largest and most engaged clients to help them manage their account and obtain the most value from their significant investment with Experience.com. Over the years I have held a number of roles with Experience.com (previously SocialSurvey) and I am deeply invested in helping the mortgage industry grow by being passionate about borrower experience.

    Craig's Articles

    The Alchemist: 6 Lessons for Your Digital Legacy

    The Alchemist: 6 Lessons for Your Digital Legacy

    Personal Branding
    Online Reputation

    by Craig Pollack

    May 16, 2026
    8 min read
    121
    4
    Stop Selling Mortgages: You Are in the Memory Business

    Stop Selling Mortgages: You Are in the Memory Business

    Customer Experience
    Customer Retention

    by Craig Pollack

    May 11, 2026
    14 min read
    23
    2
    Much more than a simple customer post close survey

    Much more than a simple customer post close survey

    Experience Management
    Customer Experience

    by Craig Pollack

    May 8, 2026
    8 min read
    31
    1

    Showing 3 of 3 articles

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